Refund Policy - at Fast Exchange (https://fastexchange.io)

At Fast Exchange, we strive to provide our customers with seamless and secure currency exchange services. We understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:

1. Eligibility for Refund:

   • Refunds are only applicable if the transaction has not been completed or if there is an issue with the exchange process.
   • Refund requests must be made within 24 hours of initiating the transaction.
   • In case of any errors or discrepancies, please contact our customer support team immediately for assistance.

2. Refund Process:

   • To request a refund, customers must submit a refund request form available on our website within the specified time frame.
   • Refunds will be processed within 7-10 business days from the date of the refund request approval.
   • Refunds will be issued using the same payment method as the original transaction.

3. Non-refundable Cases:

   • Refunds will not be provided for completed transactions.
   • Any losses incurred due to fluctuations in currency rates during the exchange process are non-refundable.
   • Refunds will not be granted if incorrect wallet addresses or account details are provided by the customer.

4. Contact Us:

   • For any refund-related queries or assistance, please contact our customer support team at Support@fastexchange.io.

Fast Exchange reserves the right to make changes to this refund policy at our discretion. Customers are encouraged to review the policy periodically for any updates.